- Please refresh your browser. If the error persists, you can try to relaunch the browser and try in incognito mode.
- If you have installed plugins for other conferencing applications, please disable those or close any ongoing video/voice calls in other applications.
- You can also see/change your audio device as follows
If you are in a streaming session
The device settings can be found on the Settings panel, see the right hand side icons
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Click the Settings Icon to open the side panel
Click the Edit Audio/Video Configuration button
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A popup will appear, that will allow you to change your audio device
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If you are in a video call
- If you are in a video call session, you can find the more options button at the bottom left of the screen, click on the three dots
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Select the Audio/Video settings option, you will see a device selector
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The drop down buttons will allow the selection of an alternative device
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Click the Save button to complete the change.