3 ways to future-proof your event tech in today’s economy
Home 3 ways to future-proof your event tech in today’s economy The current economy is...
Read More
Category: Customer Support
Where is gther data stored?
gther platform servers are located on AWS EU West Region data centre. AWS data centres are...
Read More
Which browsers do you support?
We support all modern browsers. However, we recommend the latest version of Chrome to be used for...
Read More
Will it work on a mobile browser?
Yes we support mobile, tablet and desktop devices. We recommend that you use a desktop or laptop...
Read More
Managing support questions in VX
Support is managed via the /manage admin area of the VX platform. As attendees type in the...
Read More
Joining a livestream remotely via vMix call
It is possible to join livestreams remotely via vMix call using a unique link. The vMix technician...
Read More
I keep having connection issues
With internet-based applications like EventHive VX, your internet and network connection play a...
Read More
I don’t know my password – how can I log in?
You will receive an invitation email as an attendee. This email contains a link to set up a...
Read More
I can’t see or hear anything as an attendee
Please refresh your browser. If the error persists, you can try to relaunch the browser and try in...
Read More
I can see the session, but cannot hear it
Please refresh your browser. If the error persists, you can try to relaunch the browser and try in...
Read More
FAQ: How do I share screen in VX?
In a 1-1 or group video call, it’s possible to share your screen by pressing the ‘start screen...
Read More
FAQ: How do I manage registrations for my event?
VX has a system to send login links to users registered on the platform. Users can be added...
Read More